Google Launches 24/7 Online Support Center For Businesses Using Google Apps

January 27, 2013 2:37 pm1 comment

 

Google launches 24/7 online support center in its quest to get small businesses and enterprise businesses to switch to Google Apps.

Google-logo

Google is rolling out all the stops when it comes to courting small businesses and enterprise businesses. Its latest move is a smart one. Google has launched a 24/7 online support center to help businesses manage and educate their employees on everything there is to know about Google Apps.

Recognizing that one of the barriers for businesses switching to new technology is unfamiliarity and time spent on learning, the new support center has a wealth of information on setup and deployment, administration settings and management, user training, future product releases, and 24/7 technical support.

google-apps-online-resource-center

The Google Apps Online Support Center includes:

  • Setup & deployment: Google Apps setup guides, free 30-day trial offer, user training resources, deployment webinars, migration change management, and Google partner directory.
  • AdministrationThe administration center is a repository for everything a business needs to manage their Google Apps including billing, user management, domain management, mobile device policies, security configuration, and more.
  • Using your appsEmployees can learn tips and tricks, watch videos, and get help from admin assistants. Each Google App has its own training center (Mail, Contacts, Chat, Calendar, Documents, Drive, Sites, Groups)
  • What’s new? Get calendar updates on new feature releases, training resources or webinars.
  • Get supportBusinesses can get technical support through 24/7 online support, 24/7 phone support, email, forums, help center and see the status of Google Apps services.

Interested businesses can check out the Google Apps Online Support Center to learn more.

For more small business resources, follow Firmology on Twitter or LinkedIn.

To contact the writer on this story: Philip Nowak in Chicago at [email protected] Please contact us if you’d like to submit a small business innovation story or small business tech startup, product or service.

Written by Philip Nowak

Philip Nowak is the founder of Firmology, a news and information media company focused on helping small businesses grow through small business technology and innovation. You can find Philip on Google+TwitterLinkedIn and Quora.

 

Print Friendly
Philip Nowak
Philip Nowak is the founder of Firmology, technology focused news and insight for small businesses and online startups. He honed his entrepreneurial chops while working for his family's Chicago-based window manufacturing business, where he did everything you might expect a small business owner's kid to do: assembly line, driving delivery trucks, loading/unloading inventory, cleaning/organizing the factory, marketing, sales, branding, and tech support. Philip graduated from Indiana University with a BA in Economics and has continued to develop his professional acumen in a variety of professions including commercial real estate brokerage, social media, and product management.
Philip Nowak
Philip Nowak
Tags:
1 comments
phone services
phone services

Before most small business owners know it, they are already very dependent on Google on so many things. Yes, does provide many good quality services for free, but entrepreneurs should be wary not to depend much on Google.

Welcome to Firmology

Firmology is a technology news site focused on helping small businesses and online startups.

Firmology has a variety of helpful resources including the latest information on new companies, products, services and innovative business strategy.

Firmology defined: the study of business
Firm [noun] a company or business
Ology [suffix] the study of (a particular subject)

Subscribe by Email

Sign Up for Free Email Updates

Join other small business owners who get free and fresh content delivered each time we publish.

Connect with Firmology!

 Subscribe in a reader