Google launches 24/7 online support center in its quest to get small businesses and enterprise businesses to switch to Google Apps.
Google is rolling out all the stops when it comes to courting small businesses and enterprise businesses. Its latest move is a smart one. Google has launched a 24/7 online support center to help businesses manage and educate their employees on everything there is to know about Google Apps.
Recognizing that one of the barriers for businesses switching to new technology is unfamiliarity and time spent on learning, the new support center has a wealth of information on setup and deployment, administration settings and management, user training, future product releases, and 24/7 technical support.
- Setup & deployment: Google Apps setup guides, free 30-day trial offer, user training resources, deployment webinars, migration change management, and Google partner directory.
- Administration: The administration center is a repository for everything a business needs to manage their Google Apps including billing, user management, domain management, mobile device policies, security configuration, and more.
- Using your apps: Employees can learn tips and tricks, watch videos, and get help from admin assistants. Each Google App has its own training center (Mail, Contacts, Chat, Calendar, Documents, Drive, Sites, Groups)
- What’s new? Get calendar updates on new feature releases, training resources or webinars.
- Get support: Businesses can get technical support through 24/7 online support, 24/7 phone support, email, forums, help center and see the status of Google Apps services.
Interested businesses can check out the Google Apps Online Support Center to learn more.
To contact the writer on this story: Philip Nowak in Chicago at [email protected] Please contact us if you’d like to submit a small business innovation story or small business tech startup, product or service.
Philip Nowak is the founder of Firmology, a news and information media company focused on helping small businesses grow through small business technology and innovation. You can find Philip on Google+, Twitter, LinkedIn and Quora.