I’m Ian Richardson, Founder of Doberman Technologies, and This is How I Power My Business

February 26, 2013 8:29 am0 comments

Firmology’s How I Power My Business series profiles the technology business owners use to run and grow their business.

rsz_1ian-richardson-doberman-technologies

Name: Ian Richardson
Title: Founder
Business: Doberman Technologies LLC
Location: Lansing-Metro, Okemos Based
Smartphone: Droids, iPhone 4, iPhone 5
Computer: Windows 7 Pro 64bit
Other Gadgets: Servers count? We’re not really a gadget-based firm, but we’ve got about $60K in server/enterprise equipment that runs our firm. A lot of folks suffer because they don’t make the proper investment in hardware up front. It’s better to spend the extra $2000-$5000 up front and be satisfied with performance for five years versus being a bargain shopper and having issues right out of the gate.

What’s the story behind your business?

dobermantechnologiesWe’re an IT management firm. Think of us as a small business’s IT department, without the high budgetary costs. We focus on delivering cost-effective solutions to all IT problems faced by a small business in today’s hyper-competitive markets. The base of the service model is to allow a single point of contact for all questions, without having someone experience a charge for each call.

Doberman Technologies was formed in 2005 in Lansing, Michigan and has served the area since that time. We feature a diversified product/service line including the fixed rate, 24/7/365 support plan, toner supply, equipment procurement, network monitoring and support, software sales, domain engineering, and vendor project management. We’re also a Microsoft registered refurbisher and a used equipment recycler.

What apps or services are essential to the operations of your business?

In terms of mobile “apps,” none. We use a variety of full-blown applications day-to-day on our support machines to help diagnose and support our client base. A huge one is our MSP provider, Labtech Software. Integral to all day-to-day operations. Microsoft Exchange is our calendar/scheduling/email back-end application which obviously helps as well. We use QuickBooks for invoicing and quotations, having a properly set up multiuser host on that is very helpful. HP Web Jetadmin is useful for print accounting, and there are a variety of industry specific applications and tools we use depending on the issue.

What apps, services or gadgets do you recommend to other business owners?

On a Managed IT Service Provider scale, you need a good MSP software base to do anything right. In general, I’d say having the ability to have secure, efficient remote access to critical business applications, a robust centrally managed scheduling suite, a highly scalable work order tracking system, and effective IT support to manage it all is critical across any industry. Which is generally what folks hire us for — now taking applications for new clients!

How can others reach you?

Website: http://www.dobermantechnologies.com
LinkedIn: http://www.linkedin.com/company/1331335?trk=tyah
Twitter: @dobertech
Other (email, phone, etc): Office Dispatch: 517.798.6444, main help email: [email protected]


If you have a suggestion for someone we should feature, questions we should be asking, or would like to be featured on Firmology’s How I Power My Business series, email [email protected] with the subject line: How I Power My Business


 

Print Friendly
Tags:
0 comments

Welcome to Firmology

Firmology is a technology news site focused on helping small businesses and online startups.

Firmology has a variety of helpful resources including the latest information on new companies, products, services and innovative business strategy.

Firmology defined: the study of business
Firm [noun] a company or business
Ology [suffix] the study of (a particular subject)

Subscribe by Email

Sign Up for Free Email Updates

Join other small business owners who get free and fresh content delivered each time we publish.

Connect with Firmology!

 Subscribe in a reader