To VoIP or not to VoIP: That is the Question Most Businesses Are Asking
The answer is… maybe.
There are a lot of factors that you need to consider as a business owner before switching to VoIP wholeheartedly. Most Voice over IP (VoIP) service providers cater to small businesses and large corporations, so that’s not something to worry about, but below are some things to consider before switching:
1. Know What You Want
Ask questions and find answers. Find out what equipment your company will need to invest in. Will you need a hosted VoIP solution or an IP-PBX solution? Did all those acronyms just confuse you?
A little bit of research on what would happen if you wanted to switch to VoIP can help you plan your options. You may want to purchase phones or routers to get the most out of a VoIP service, or you may want to invest in a bring-your-own-device (BYOD) policy.
2. Know Your Internet
Most internet networks can support VoIP calls if they are classified as “high-speed.” If your internet is not up to par, it will be necessary to upgrade to a faster internet network that can support the amount of data that VoIP service demands. You can find a VoIP speed test here to see if your network is capable of handling VoIP.
3. Know Your Features
There are a lot of business phone features to cash in on and you don’t want to miss out. The features offered are not gimmicks, but they are serious productivity multipliers. Look for unified communications to enhance a BYOD policy or for automated assistants to help out the receptionist; there are a ton of options worth researching.
4. Know What Others Are Saying
Everybody has an opinion and the internet is the best place to look for those opinions. Read them! There are few people who have better insights into a company or service than the people who use them. Read user reviews and find out if the VoIP service that you are eyeing is worth purchasing. They may have low prices, but they may also have low standards.
5. Know Your Price
You may like the features and what everyone is saying about a VoIP, but the prices may be astronomical. It can be difficult to get price comparisons if you go site by site requesting quote after quote. Luckily, some sites have price comparison tools that can help potential VoIP shoppers make smart decisions. Some plans are priced by the minute, which would be great for a business with little phone traffic, while others are priced by the month, great for those with heavy phone traffic.
Now that you’ve taken the appropriate steps, you are ready to go headlong into VoIP without a single glance over your shoulder wondering whether or not you made the right decision. Remember, even outside of school and inspirational posters of The Magic School Bus, knowledge is power.