BPM Software: Canned Solutions or Your Freedom to Customize?

September 24, 2013 5:00 am1 comment

canned

Off-The-Shelf Processes Versus Fresh Processes For Your Business

Every business has their unique way of getting things done, whether that’s loan processing, employee hiring, supplies turnover, budget and expense planning, or other processes that require approval. But if you break these business processes down to their simplest forms, you get three takeaways: process, people, and philosophy.

  • Process 

Let’s take new employee hiring as an example. In a lot of cases, when the need to fill in staffing gaps is established, the HR department starts with listing down the necessary skills to determine the winning candidate. A job ad is then posted. And as soon as applications start coming in, the selection process begins, which may include interviews, demos, and exams, among others. After which, the most qualified applicant is handpicked. 

  • People 

As you are well aware, the above process won’t move forward from start to completion without the people executing them. It is therefore imperative that the people making up the chain are well-equipped with the necessary skills and tools to get their tasks accomplished. 

  • Philosophy 

It is important to keep in mind that business process management isn’t just about software usage. While software implementation enables nimbleness and overall productivity within an organization, automating processes that are known to be faulty and inefficient simply magnifies the problem.

Business process management (BPM) utilizes software, people and processes to enable end-to-end visibility and continuous improvement in an organization.

Traditional BPM Platforms vs. Customized Solutions

There are software solutions, like HR software and finance management software, which work like a charm right out of the box, requiring very minimal or zero tweaking to perform as expected. Some business processes, however, are so unique that pre-made applications don’t do them much good. As a result, companies are forced to do one or more of the following:

  • continue doing their stuff manually
  • get someone with specialized IT background to tweak the software to suit their specific business requirements
  • commission the software provider to tweak the software for them, which may require some hefty upfront payment
  • make the software work by putting in hours upon hours of management and staff training
  • forego existing software platforms, which isn’t necessarily resource-efficient

And then, there’s breakthrough BPM software that comes with pre-built templates based off of best practices employed in the industry that at the same time you can tweak and customize as needed with drag-and-drop ease, without the added burden of steep learning curves, onboarding of personnel with advanced IT skills and shelling out considerable sums of money. 

Final Word

Doing business isn’t just about having the right product or services, the right talents, a strong management position, the right vision and mission statement. Doing business in this era also means having the right set of BPM and other tools to keep up with an ever-changing business landscape and customer needs.

Image: iStockphoto

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1 Comment

  • Absolutely, every business is unique and it is usually more efficient to have the solution match the way the business works. This is why I like the way providers like NiftyEngine approaches this problem. They have a starting point that is then customized to match the particular business the solution is being provided for. Many providers do this but they are often more concerned with selling a solution as is.

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