Organizational culture determines the tone of every business process, from policies and staffing structure to customer interaction and facility design. Your business’s culture defines the standards and unique environment your customers crave while creating value by setting you apart from the competition.Read more ›
Articles by: Jennifer Ludwigsen
Jennifer Ludwigsen is a freelance writer with a colorful variety of skills gained from her time as a U.S. Army medic, mother of two, and ingenious life-lesson learner. She currently works for the largest medical group in Illinois in multiple administrative capacities, serving both the executive team and the vast practitioner and patient population. Jennifer has leveraged technology in multiple facets of her life to enhance her corporate day job, evening parenting job, and late-evening freelancing job. Connect with Jennifer on Twitter, LinkedIn, and her website, Concentrated Creativity.
One of the greatest fears small business owners express when launching HR initiatives is the loss of their unique, close-knit working environment. Small business owners move away from corporate America because they don’t want to be bound by legislature and regulations, right?Read more ›
Small business employees operate more like a family than a corporation. They work alongside each other each day, developing a natural closeness and loyalty.
But what happens when employees become a little too comfortable at work?Read more ›
Leaders, particularly entrepreneurs, naturally have a strong and confident sense of self. They need this confidence to inspire others and move forward with creative risks.
Unfortunately, a powerful ego also runs a higher risk for arrogance, sensitivity, and conflict in the workplace.Read more ›
You leave for work and hit heavy traffic on the way in. Your mug of coffee spills all over in the elevator. Fifteen urgent voicemails welcome you to your desk. Your computer decides to randomly shut down. Numbers from last month’s close don’t add up. Your to-do list grows just by looking at it. We’ve all been there.Read more ›
We live in a world of instant access, 24/7 deliverability, and constant connectedness.
Employees rarely share the same investment in a business as the business owner and thus have very different expectations when it comes to accessibility.
Business owners are charged with setting the standards and access expectations for their crew, which can be tricky when surrounded by a steady stream of performance-enhancing technologies. But what’s the best way to develop and assess accessibility expectations midst the ever-flowing stream of enticing connectivity applications?Read more ›
When you hear the word “training,” what comes to mind? Do you envision bright, exciting learning opportunities or dull, sleepy PowerPoint presentations? Is your mind engrossed in your training materials or are you focused on your phone? Are you enamored with the presenter or counting the seconds till you get out of there?Read more ›
They call them the Gatekeepers, the Silent Sentinels, the Frontline Facilitators. Administrative assistants are the backbone of every organization. From the legal office receptionist in your small local town to the corporate assistants in bustling cities, these individuals work behind-the-scenes, quietly executing executive tasks and injecting their influence into every department they touch.
Assistants can grant access to opportunities, including coveted face-to-face time with high-level leaders. With a swift click on a calendar, they can make a sales rep feel incredibly lucky or disappointingly flat.Read more ›
One of the most popular modes of marketing these days is the use of online applications, such as Pinterest. A vast majority of today’s population is familiar with Pinterest; the application boasts over 70 million users across the globe. While the basics of the app are well understood, a few features slip past the average user. One of these features, board sharing, is an often-unnoticed fountain of pure business potential.Read more ›
A natural pull towards more personable business models doesn’t, however, always translate to good customer service. In-person interactions can be just as mechanized, especially when staff is desensitized and simply going through the motions of their day. We have a few tricks to help draw out your employees’ innate customer service skills.Read more ›
Employee feedback can be one of the most influential mechanisms of securing a healthy, motivated workplace. This is especially true for small businesses, where happy, productive teams are critical aspects of both a positive organizational culture and a successful financial outcome.Read more ›
We live in a gloriously advanced and technologically enhanced world. Our phones are capable of dialing, texting, and checking the Super Bowl score at the sound of our voice. We can order supplies from the other end of the country and have them on our doorstep in 24 hours. An entire company can be managed from seat of an airplane.
There’s still one thing, however, that we cannot manage, cannot predict, and cannot control no matter how hard we try. We, as humans, cannot control the weather. In seconds, a small rain shower can transform into a thunderstorm resulting in electrical outages, flooding, or dangerous driving conditions.Read more ›
It’s the end of the year. Small business owners across the nation are grappling with invoices, inventory, and deadlines. A never-ending pile of to-do’s has owners and employees struggling to operate at 100% efficiency. Lists grow longer, days grow shorter, and, despite the cheer of the holiday season, smiles begin to fade.Read more ›
Winter is upon us! The nipping winds and upcoming holidays bring unmatched energy and excited, bustling crowds. Businesses are hurriedly wrapping up packages and ledgers, hoping each will add up to a successful year end. This period of time often brings unique challenges, from peak production demands to reluctant skeleton crews.Read more ›
Small business owners are the masters of responsibility. From innovation to planning, documentation to ordering, human resources to staff scheduling, small business owners often singlehandedly manage every detail of their company. While this close, intricate connectivity has its benefits, it often leads to increased time behind a desk and less time executing the actual purpose or prime function of the business.Read more ›
November is here and with it a chilly cloud of confusing healthcare regulations, benefit enrollment deadlines, and daunting insurance policy choices. The nail-biting spans from employers to employees, both groups asking the same tough questions. How can I ensure my employees will be given adequate choices without breaking the budget? What coverage is best for my family?Read more ›
Entrepreneurs share one vital, indispensable trait: innovation. An entrepreneur is an inventor, a trend-setter, and an influential creator of new, profitable ideas.Read more ›
The grassroots movement is back: people across America are no longer blindly purchasing the cheapest option on today’s shelves.
People want to know where it’s made, how it’s made, and who is selling it. Even WalMart, one of the largest retail organizations in the world, has begun stocking its shelves with organic produce and items labeled “Made in America.”Read more ›
An overwhelming amount of data shows us that happiness is a key factor in employee productivity. From online newspapers to industry-specific magazines, widespread support of a happier workforce is accompanied by photos of inspiring campuses, mahogany boardrooms, and colorful cubicles.Read more ›
Consumer review sources are more prominent than ever before, thanks to the constant rise in social media usage and mobile connectivity. At one point in time, business ratings were vastly communicated by word-of-mouth or through print materials, like newspaper and magazines. Today’s consumers have additional options, including mobile apps and online review sites that can be accessed with the simple swipe of a screen.Read more ›